Can you claim money back if your scammed?

Common types of scamsAccommodation scamsYou are asked to pay a deposit by bank transfer to secure a house or apartment from a fake accommodation site.Antivirus software scamsYou ge

Can you claim money back if your scammed?

Common types of scams

Accommodation scams

You are asked to pay a deposit by bank transfer to secure a house or apartment from a fake accommodation site.

Antivirus software scams

You get an email or phone call from a company that says your computer has a virus and they can repair it by installing software, but they take over your computer. The software allows them to access your personal information, or they insist you pay them before they return the controls of your computer or files back to you.

Charity scams

Someone asks you to donate to a fake charity or pretends to be from a real charity.

Classified scams

Scammers posing as legitimate sellers on classified websites trick you into payment for fake goods or services.

Copycat websites

Websites offering services from Government departments or local government but are not official sites, promise to make a process faster or easier for an excessive price.

Door-to-door scams

Someone knocks on your door and offers you a product or service, convincing you to pay cash up-front for a service that is never provided.

Fake ticket scams

Fraudsters using the secondary ticket market sell you fake tickets or tickets that dont exist.

Free trial scams

An advert promoting a product or service invites you to try it out for free or for a very low cost. When you sign up, you may be signing a membership or subscription service that locks you into costly repeat payments.

Holiday rental scams

Fake websites and emails offer you holidays or villas that do not exist. They require you to pay money directly into the fraudsters account.

Investment scams

You or your business are tricked into investing in a questionable financial opportunity, promising a high return or guaranteed profit. Examples are investment in forestry, biofuels or exotic overseas properties.

Loan and credit scams

A company guarantees you a loan in return for an upfront fee.

Malware or ransomware

Software is installed by scammers on your device, allowing them to access your files, track what you are doing or demand payment to unlock your computer or files.

Mobile phone scams

For example, a 'missed calls' scam, where a scammer calls your phone and hangs up quickly. If you call the number back and its a scam, you could pay premium rates for the call without knowing.

Phishing emails

A bogus email, for example pretending to be from your bank, tries to trick you into sharing your personal and financial information.

Prize and lottery scams

You are asked to pay some sort of fee to claim your prize or winnings from a competition or lottery you never entered.

Romance and relationship scams

Fraudsters using dating sites, apps or social media request money, gifts or your personal details.


Scammers send you a threatening email claiming your computer and webcam have been hacked and you have been recorded watching pornographic videos. They demand payment for the footage not to be released.

Smishing attacks

Smishing is a combination of the words SMS and phishing. It is a scam where fraudsters use mobile phone text messages to trick you into opening a malicious attachment or link. Read more about smishing and how to avoid it in the Central Banks explainer.

Social media scams

Fraudsters use social media for scams, including quizzes phishing for your personal details. Scammers can also pose as friends asking for money, or display ads for free vouchers and products or services claiming a celebrity endorsement.

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